Shipping Policy

Thank you for shopping with Chelino Baby Store! We aim to deliver your precious little one's essentials with care, speed, and reliability. Below is everything you need to know about our shipping policy.

1. Shipping Options & Delivery Timeframes

We currently ship within [South Africa / your specific region or internationally if applicable].

Shipping Method Estimated Delivery Time Cost
Standard Delivery 2–5 business days R[Amount] or Free over R[Threshold]
Express Delivery 1–2 business days R[Amount]
Local Pickup (if available) Same day (Mon–Fri) Free

Delivery timeframes are estimates and may vary depending on your location and public holidays.

2. Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).

  • Orders placed after 1 PM will be processed the next business day.

  • You will receive a confirmation email with tracking details once your order has shipped.

3. Shipping Locations

We currently ship to:

  • All major cities and towns within South Africa

  • [Optional] Selected international destinations (Please contact us before placing an international order)

We do not ship to P.O. Boxes.

4. Shipping Partners

We partner with trusted courier services such as [The Courier Guy, Aramex, Fastway, etc.] to ensure timely and secure deliveries.

5. Shipping Charges

  • Free Standard Shipping on orders over R[Insert amount]

  • Orders below R[Insert amount] will incur a flat-rate fee based on your location and chosen delivery method.

6. Delays

While we strive to meet all delivery timeframes, occasional delays may occur due to:

  • High order volumes

  • Weather or logistical disruptions

  • Remote area deliveries

If your order is significantly delayed, please contact us at [email/phone].

7. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and a link to track your package in real-time.

8. Damaged or Lost Packages

If your package arrives damaged or doesn’t arrive at all:

  • Report damage within 48 hours of receipt

  • Contact our support team to investigate and resolve the issue

9. Contact Us

If you have any questions regarding your shipment, feel free to contact us:

Email: support@chelinobaby.co.za
Phone: 27 11 619 2004
Business Hours: Mon–Fri, 9 AM – 5 PM, Sat–Sunday, 9AM – 1PM