FAQs


1. What products does Chelino Baby offer?

Chelino Baby offers a wide range of trusted baby products, including:

  • Strollers and travel systems

  • Car seats

  • Baby clothing and accessories

  • Toys and developmental products

  • Baby blenders and feeding tools

  • Nursery furniture and essentials

2. Where can I buy Chelino Baby products?

You can shop our products at major retailers across South Africa, select baby stores, and online through our official website or approved retail partners.

3. Are Chelino Baby products safe?

Yes. All our products meet strict South African and international safety standards to ensure your baby’s protection and comfort.

4. Do Chelino Baby strollers and car seats come with warranties?

Yes, our travel systems and car seats come with standard warranties. For specific warranty information, please refer to the product packaging or contact customer support.

5. Can I get spare parts or repairs for my product?

Yes. We offer spare parts and repair support for selected items like strollers and car seats. Contact our team to check availability and arrange service.

6. How do I clean Chelino Baby products?

Most of our products come with cleaning instructions in the manual or packaging. For general guidance:

  • Fabric covers are usually removable and washable

  • Plastic and metal parts can be wiped with a damp cloth

  • Electrical items like blenders should be cleaned according to appliance safety guidelines

7. What size clothing does Chelino Baby offer?

Our clothing range includes sizes from newborn to toddler (up to 24 months), depending on the specific item or collection.

8. Can I return or exchange items?

Yes. Products may be returned or exchanged within a specific time frame, provided they are unused, in original packaging, and with a valid receipt. Please see our Returns Policy or contact support for more information.

9. How do I assemble products like strollers or high chairs?

Assembly manuals are included in the packaging. You can also download digital versions from our website or contact customer service for guidance.

10. How can I contact Chelino Baby for support or questions?

You can reach our support team by: